Privacy Policy

HRDS is a training and education services provider based in Brunei. We help students pursue higher education abroad by guiding them through every stage of their academic journey from choosing suitable universities and courses, to preparing and tracking applications, interview preparation, university acceptance and enrolment, and pre-departure arrangements. As part of providing these services, we collect and process personal data belonging to students.

If you have any questions about how we handle your personal data, please contact our Data Protection Officer (DPO):

Name: Muazzam Imaharan

Email: hrds345@hrdseducation.com

Tel: +6737190157

In the course of providing our services, we may collect and process the following types of personal data:

• Personal information: full name, date of birth, gender, citizenship, home and mobile phone numbers, email address, home address.

• Education and employment information: place of work or school, academic qualifications, work experience.

• Supporting documents: passport, identity card (IC), birth certificate, marriage certificate, bank statements, medical reports, financial evidence, passport-sized photographs, and other necessary documents (such as portfolios, recommendation letters, or other supporting materials).

• Emergency contact information: names and contact details of parents, guardians or next-of-kin.

• Communication records: details of your interactions with us by phone, email, WhatsApp, Instagram or other channels.

• Event participation details: information you provide when registering for our education fairs, seminars, or other events.

• Feedback and testimonials: any reviews, comments or testimonials you provide about our services.

We may also collect any other information you choose to provide us to support your application or your use of our services.

We collect personal data directly from you through various channels, including:

• Communication via WhatsApp, email, Instagram, phone calls, and other channels.

• Submission of hard-copy documents in person.

• Online forms used for enquiries, registrations, or applications.

• Physical records maintained in our student trackers.

We do not collect personal data from third parties unless with your consent or as necessary to provide our services.

We collect and use your personal data to:

• Provide you with information, advice and guidance on studying abroad.

• Assist you with university applications, interview preparation, visa processes, and other services we provide.

• Communicate with partner universities and relevant authorities on your behalf.

• Organise education fairs, seminars, and other events.

• Respond to your enquiries and provide ongoing support throughout your preparation for studying abroad.

• Comply with legal and regulatory requirements.

We may share your personal data with:

• Partner universities, their representatives and admissions:  to help answer your enquiries, provide up-to-date information, support your application, track its progress, issue offers and acceptance, and manage enrolment.

• Accommodation providers: if you request assistance with arranging student housing.

• Brunei Student Societies abroad: with your consent, to help you connect with local student communities and receive peer support.

We do not share your personal data with any other third parties unless you have given your consent or we are required to do so by law.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

These measures include:

• Limiting access to your data to authorised HRDS education advisors and management only.

• Keeping physical documents securely stored in locked cabinets.

• Using secure, password-protected digital systems to track and manage student information.

• Restricting access to digital records to authorised staff only, using secure company email accounts and devices.

• Ensuring continuity of service by securely sharing relevant information with other authorised staff when necessary.

• Regularly reviewing and updating our security practices to keep your information safe.

However, no method of storage is completely secure. While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.

At HRDS, we understand that students may undertake different programs with varying durations. Therefore, we generally retain your personal data for the length of your program plus an additional 4 years. This allows us to continue supporting you, especially if you return after graduation seeking assistance with further studies.

We will also keep certain information for longer if required to comply with legal, regulatory or accounting obligations. When your data is no longer needed, we will take reasonable steps to securely delete or destroy it.

As part of our services, we may need to share your personal data with our partner universities and other organisations located outside Brunei. This is necessary for your university applications, enrollment, and other related services.

When we transfer your data overseas, we take steps to ensure it is protected in accordance with the Personal Data Protection Order (PDPO) and relevant laws. We will only share your personal data with trusted organisations that have appropriate security measures in place.

If you have any questions about how we handle overseas data transfers, please contact our DPO.

Under the Personal Data Protection Order (PDPO), you have the following rights regarding your personal data we hold:

• Right to access: You can request access to the personal data we hold about you.

• Right to correction: You may ask us to correct any inaccurate or incomplete personal data.

• Right to withdraw consent: Where our processing is based on your consent, you can withdraw it at any time (although this may affect our ability to provide certain services).

• Right to object: You can object to the processing of your personal data in certain circumstances.

• Right to data portability: You may request to receive your personal data in a structured, commonly used format.

• Right to erasure: You can request that we delete your personal data when it is no longer necessary for the purposes it was collected. 

If you have any questions, concerns or requests about your personal data or this privacy notice, please contact our DPO:

• Name: Muazzam Imaharan

• Email: hrds345@hrdseducation.com

• Tel: +6737190157

We will respond to your enquiry as soon as possible and in accordance with the PDPO.

We may update this Privacy Notice from time to time to reflect any changes in our practices, legal requirements or services. When we make significant changes, we will notify you by posting the updated notice on our website or by other appropriate means. We encourage you to review this notice periodically to stay informed about how we protect your personal data.